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As an Editor/Journal manager, I cannot confirm the Reviewer's review

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@Salah_Ismaeel_Yahya wrote:

When I receive the review decision, as in the attached image, I need to confirm the reviewer decision so as the to proceed. When I confirm, the status of “Red Review” does no not change to “Revert Decision” and the “Review Submitted” does not change to “Complete”.

I had a case where the reviewers submitted their decisions and their status were “Read review”, when I informed the author about the final decision the email does not contain the reviewer’s form results.

Any help, please?

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